Official Information

Privacy Policy o3309

o3309 takes the protection of every member's personal information seriously. This Privacy Policy clearly explains how we collect, store, use and protect your data while you use our platform, in line with internationally recognised data protection practices.

Effective: 1 January 2026 · Version 3.0

Our Commitment

Your Privacy, Our Priority

Every aspect of data handling at o3309 is designed to ensure your information stays secure, private and used only for permitted purposes.

Data Protection Principles

End-to-End Data Encryption

All personal information you submit to o3309 is protected with 256-bit SSL encryption technology. Your data cannot be accessed or read by unauthorised parties at any stage of transmission.

Strict Access Controls

Only specifically authorised o3309 staff may access members' personal data, and every such access is recorded and monitored through our internal audit system.

No Data Selling

o3309 does not sell, rent or trade members' personal information to any third party for marketing purposes. Your data belongs to you, and we hold that trust responsibly.

Full Control in Members' Hands

You have the right to request access to your personal data, make corrections, or submit a data deletion request at any time through o3309's official support channels. We fully respect this right.

Minimum Data Collection

We only collect information that is genuinely necessary to provide services, process financial transactions, comply with licensing requirements and verify member identity for account security.

Policy Change Notifications

Should there be any material changes to this Privacy Policy, o3309 will notify members by email or in-platform notification at least 14 days before those changes take effect.

Official Document

Full Privacy Policy Terms

1. Definitions and Scope of This Policy

This Privacy Policy ("Policy") is an official document that is contractually binding between the o3309 platform ("we", "us") and every individual who registers as a member, visits our website or uses any service provided under the o3309 brand ("you", "member", "user").

This Policy applies to all personal information collected through the o3309 official website, mobile applications, application programming interfaces (APIs) and any official communication channels including support email. By registering an account or continuing to use this platform, you expressly acknowledge that you have read, understood and agreed to be bound by this Privacy Policy.

Registration and use of o3309 services is restricted to individuals aged 21 and above. We do not knowingly collect or process personal data from individuals below that age.

2. Types of Personal Information We Collect

In operating the platform, o3309 collects several categories of personal information to ensure services that are safe, orderly and compliant with international licensing requirements. These data categories include:

Identity Information: full name, identification card number (MyKad) or passport, date of birth and nationality for identity verification (KYC) purposes.
Contact Information: email address, mobile number and current residential address.
Financial Information: details of the payment methods used (Touch 'n Go eWallet, DuitNow, FPX, Boost, ShopeePay, or crypto assets such as USDT, BTC and ETH), deposit and withdrawal records, and transaction history within the account.
Platform Usage Data: IP address, device type, operating system, web browser, pages visited, session duration and betting patterns within the platform.
Communication Information: any correspondence between you and the o3309 customer support team via live chat or email.

3. Purposes of Data Collection and Processing

o3309 collects and processes members' personal information on legitimate and justifiable grounds, namely:

To verify member identity and fulfil Know Your Customer (KYC) requirements set by international licensing bodies;
To process deposits, withdrawals and any financial transactions securely through available payment methods;
To conduct anti-money laundering (AML) and financial fraud prevention checks;
To provide 24/7 customer support in Malay and English via live chat and email;
To send service-related communications, including transaction notifications, security updates and relevant promotions;
To analyse usage patterns for platform improvement, system security and overall member experience;
To fulfil legal obligations and compliance with directives from competent authorities.

4. Sharing Information With Third Parties

o3309 does not disclose members' personal information to third parties except in the following circumstances, where each such sharing is subject to strict confidentiality agreements:

Payment Providers: information required to process transactions through authorised payment gateways such as Touch 'n Go, DuitNow, FPX and crypto processors;
Identity Verification Services: third parties that provide KYC and document verification services for licensing compliance;
Game Providers: the minimum information required to enable access to games from licensed developers;
Legal Requirements: where directed by a competent court or lawful law enforcement body through due process.

In all of the above circumstances, we ensure that only data that is genuinely necessary is shared, and those third parties are bound to use it only for the stated purpose.

5. Data Retention Period

Members' personal information is retained for as long as necessary to fulfil the processing purposes stated in this Policy, or in accordance with the period required by applicable laws and licensing requirements.

Generally, active account records are retained for the lifetime of the account. After account closure, financial data and KYC information are retained for the period required by compliance obligations. Data that is no longer needed will be securely deleted or anonymised in accordance with established procedures.

6. Cross-Border Data Transfers

As o3309 operates under international licensing, some of your personal information may be processed or stored on servers located outside Malaysia. In all such cases, we ensure that every such data transfer is protected by adequate safeguards, including data transfer agreements that comply with internationally recognised data protection standards.

Our servers use infrastructure certified to strict information security standards to ensure your data is protected at all times, regardless of where it is processed.

7. Use of Cookies and Tracking Technologies

The o3309 website uses cookies and similar tracking technologies to improve user experience, understand browsing patterns and maintain login session security. The types of cookies used include:

Essential Cookies: required for the basic operation of the website, including session authentication and security. These cookies cannot be disabled.
Functional Cookies: store user preferences such as display language and website settings for convenience on subsequent visits.
Analytical Cookies: help us understand how members interact with the platform for continuous improvement purposes. The information collected is aggregated and does not directly identify individuals.

You can manage cookie settings through your web browser. However, disabling essential cookies may affect the functionality and security of the platform.

8. Personal Information Security

o3309 implements appropriate technical and organisational measures to protect members' personal information from unauthorised access, accidental disclosure, alteration or destruction. These measures include:

Encryption of data in transit using industry-standard TLS/SSL protocols;
Encryption of data at rest for sensitive information stored in databases;
Access controls based on the principle of least privilege, with periodic audit reviews;
Continuous system monitoring to detect and respond to any security threats;
Regular data security training for all staff who handle members' personal information.

However, no system can guarantee absolute security. In the event of a data breach that materially affects your personal information, o3309 will notify you in accordance with the applicable notification obligations.

9. Marketing Communications

By registering an account at o3309, you agree to receive service-related communications necessary for account operations. For optional marketing communications such as promotional information and bonuses, we will obtain your consent separately.

You have the right to withdraw your consent to marketing communications at any time by contacting our customer support team via 24/7 live chat or by sending an email to our official support address. Withdrawal of consent will not affect any data processing that took place before your request was submitted.

10. Privacy Policy Updates

o3309 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements or the services we offer. Any material changes will be communicated to members via their registered email or in-platform notifications at least 14 days before the changes take effect.

Your continued use of the o3309 platform after the effective date of such changes will be considered your acceptance of the updated Privacy Policy. We encourage you to review this page periodically.

Your Rights

Data Protection Rights of o3309 Members

As an o3309 member, you have the following rights regarding the personal information we hold about you.

Guaranteed Rights

Right of Access

Request a copy of the personal data we hold about you.

Right of Rectification

Correct any inaccurate or incomplete information in your records.

Right of Erasure

Request deletion of your personal data in circumstances permitted by law.

Right of Restriction

Limit how we process your data during a dispute or review.

Right of Portability

Receive your data in a structured, machine-readable format.

Right to Object

Object to the processing of your data for direct marketing purposes at any time.

To submit any request relating to the above rights, please contact our support team via 24/7 live chat or email at [email protected]

FAQ

Privacy-Related Questions

During registration, we require your full name, email address, mobile number and account password. For the identity verification (KYC) process required before withdrawals, you will need to provide a copy of your valid MyKad or passport. This is a standard international licensing requirement to ensure the security of all members' accounts.

o3309 does not sell or disclose members' personal information to external parties for commercial or marketing purposes. Data sharing only occurs with payment providers, KYC verification platforms and licensed game providers, solely to enable the operation of services you use. All such third parties are bound by strict confidentiality agreements.

You can submit a data deletion request via our 24/7 live chat or by sending an email to [email protected]. Our team will process your request and provide a response. Please note that some data may need to be retained for a certain period due to legal requirements and international licensing compliance obligations, even after account closure.

All financial information, including payment method details such as Touch 'n Go eWallet, DuitNow, Boost, ShopeePay and crypto information, is handled through payment gateways protected by 256-bit SSL encryption. o3309 does not store your full card or payment account details on our servers — that data is handled directly by the responsible licensed payment processors.

Yes, you have the right to stop receiving marketing communications at any time. Please contact our support team via 24/7 live chat or the support email to process your request. Note that account-related operational emails such as transaction notifications, security confirmations and important service updates cannot be stopped as they are required for your account security.

After account closure, o3309 will retain certain information such as financial records and KYC data for the period required by international licensing requirements and applicable laws. This is an obligation that cannot be waived. Data that is no longer needed will be securely deleted or anonymised in accordance with our internal procedures. You may enquire about the status of your data after account closure by contacting our customer support.